Refund policy
We’ll gladly accept returns for exchange or refund within 30 days of the original purchase date, provided the item is returned to us complete, undamaged, unused and in its original packaging with all tags and labels attached. Please note, we reserve the right to refuse to refund or exchange items returned to us which do not meet these conditions.
Return shipping is free.
To return your item:
- Download and complete the returns form which you can find here.
- Package your item in the same box, or similar, as it was delivered to you, together with the completed returns form.
- Create your label at https://www.royalmail.com/track-my-return/create/6602.
- Find your local drop off point at https://www.royalmail.com/services-near-you#/
- If you are unable to print your label, select a Post Office which provides a label printing service.
- Please retain proof of postage until it has been confirmed that your refund has been processed.
If you have any additional questions, or need help with your return, please contact us on 01395 443789.